· 30-day return policy ·
Cancel your order
30 days to return any item, no reason needed. Submit the form below — we'll confirm by email immediately.
Product defective or damaged? Don't use this form. Email info@medpak.shop your order number and photos. Please report damage in transit within 48 hours of delivery if you can. We cover everything, including return shipping.
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30 days to return
Counted in calendar days from the day your order arrives.
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No reason needed
Cancel any item for any reason — change of mind, gift, doesn't suit you. No questions asked.
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Refund within 14 days
Back to your original payment method once we receive the goods (or proof of return).
What happens next
- Instant email confirmation with a unique reference ID — keep it for your records.
- Return instructions within one business day from a real person (Mon–Fri, 08:00–16:00 CET) — including the closest return address and a prepaid label where one is available for your country.
- Refund within 14 calendar days of us receiving the goods (or proof of shipment), back to your original payment method.
Need more details?
Our Returns & Replacements page has the full picture: return addresses for 18 countries, conditions, refund timing, defective products policy and FAQs.