Returns & Replacements

99% of our customers are satisfied with our products and recommend Medpak to their family and friends. However, if you are not satisfied with the product, request a refund within 30 days of purchase. We are confident in the products we sell, so we guarantee your money back. Limited to one product per order.

How to make a return?

Medpak will reimburse the return postage costs.

  1. Email with your invoice/order number, product name and postal address.
  2. We will send you an email to let you know if your refund has been approved.
  3. You can now send the product you wish to return by recorded delivery (including your invoice/order number) to the address below depending on the country you live in .
  4. Once we have received your returned order, we will check the return and send you an e-email when the refund has been processed.

Terms of refund:

All items must be sent by recorded delivery to our address below.

Please include your invoice/order number.

Our policy is 30 days from the date of delivery to you. If 30 days have passed since delivery, unfortunately we cannot offer you a refund or exchange.

Address for return Germany:

GoGlobal24 - Medpak
Oldenburger Ring 3
02829 Markersdorf

Address for return Austria:

Paxy - Medpak
Industriezeile 2 (DPD DEPO)
2100 Leobendorf

Address for return Netherlands:

Global24 - Medpak
Afrikastraat 23
6014CG Ittervoort

Address for return Belgium:

Global24 - Medpak
Afrikastraat 23
6014CG Ittervoort

Address for return France:

Global24 - Medpak
22 rue Edmond Rostand porte 0012
59130 Lambersart

Address for return Slovenia:

Paxy - Medpak
Budovateľská 1234
03853 Turany

Address for return Czech Republic:

Paxy - Medpak
Vratimovská 681/80
71900 Ostrava-Kunčice
Czech Republica

Address for return Italy:

Global24 - Medpak
Via Papa Giovanni XXIII n 13/15
20053 Rodano(Mi)

Address for return Spain:

Global24 - Medpak
C/ Mailing Bcn - Girona. Nave 5. Pol. Ind. Can Casses
08760 Martorell

Address for return Belgium:

Expandeco – Packeta
Halensebaan 117
3390 Tielt Winge