Returns & Replacements

99% of our customers are satisfied with our products and recommend Medpak to their family and friends. However, if you are not satisfied with the product, request a refund within 30 days of purchase. We are confident in the products we sell, so we guarantee your money back. Limited to one product per order.

How to make a return?

Medpak will reimburse the return postage costs.

  1. Email info@medpak.shop with your invoice/order number, product name and postal address.
  2. We will send you an email to let you know if your refund has been approved.
  3. You can now send the product you wish to return by recorded delivery (including your invoice/order number) to the address below depending on the country you live in .
  4. Once we have received your returned order, we will check the return and send you an e-email when the refund has been processed.

Terms of refund:

All items must be sent by recorded delivery to our address below.

Please include your invoice/order number.

Our policy is 30 days from the date of delivery to you. If 30 days have passed since delivery, unfortunately we cannot offer you a refund or exchange.

Country Address for return
Austria 		Paxy – MEDPAK2
Industriezeile 2 (DPD DEPO)
2100 Leobendorf
Belgium 		Global24 - Medpak
Afrikastraat 23
6014CG Ittervoort
Expandeco – Packeta
Halensebaan 117
3390 Tielt Winge
Bulgaria 		FAN International Paxy – MEDPAK2
Podporuchik Yordan Todorov 6
6014CG Ittervoort
1528, NPZ Iskar Sofia
Croatia 		Paxy – MEDPAK2
Varaždinska ulica, odvojak II kbr. 13 (OverSeas Express DEPO)
42000 Jalkovec
Czech Republic 		Paxy - MEDPAK2
ul. Vratimovská 681/80
71900 Ostrava – Kunčice
Estonia 		Paxy – MEDPAK2
Pulko g. 96 (LP Express DEPO)
62133 Alytus
France 		Global24 - Medpak
22 rue Edmond Rostand porte 0012
59130 Lambersart
Germany 		GoGlobal24 - Medpak
Oldenburger Ring 3
02829 Markersdorf
Greece 		FAN International Paxy – MEDPAK2
Vasilissis olgas 48
54680 Thessaloniki
Hungary 		Paxy – MEDPAK2
Koronczói út 01628/9 hrsz. (DPD DEPO)
9012 Györ
Italy 		Global24 - Medpak
Via Papa Giovanni XXIII n 13/15
20053 Rodano(Mi)
Latvia 		Paxy – MEDPAK2
Pulko g. 96 (LP Express DEPO)
62133 Alytus
Lithuania 		Paxy – MEDPAK2
Pulko g. 96 (LP Express DEPO)
62133 Alytus
Netherlands 		Global24 - Medpak
Afrikastraat 23
6014CG Ittervoort
Romania 		Paxy – MEDPAK2
Ogorului 3G (depozit FAN Courier)
410554 Oradea
Slovakia 		Paxy - MEDPAK2
Bytčická 76, P.O. BOX 5
01681 Žilina
Slovenia 		Paxy - Medpak2
p. p. 319
03853 Turany
Spain 		Global24 - Medpak
Carretera de Martorell 104-108
08740 Sant Andreu de la Barca
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