Order confirmations are sent immediately after purchase. If you didn't receive one:

• Check your spam or junk folder
• Verify the email address used during checkout
• Log into your account to view order status
• Contact us with your name and order details and we'll resend

Once your order ships you'll receive an email with a tracking number and link. You can also:

• Log into your account and view order history
• Use the tracking link in the shipping confirmation email
• Contact us with your order number if the link isn't working

Orders can be cancelled free of charge before they ship. Since we process orders quickly, contact us immediately:

• Email: info@medpak.shop with your order number
• Use live chat for the fastest response during business hours

Once shipped, follow the standard return process.

No, you can checkout as a guest. Creating an account gives you extras:

• Track orders and view order history
• Save shipping addresses for faster checkout
• Access exclusive member offers
• Quick reorder of favourite products

Yes. All our supplements and health products:

• Come from reputable, certified manufacturers
• Meet EU quality and safety standards
• Are labelled with ingredients and usage instructions
• Are checked for quality before shipping

We carefully select our suppliers to guarantee the highest quality for our customers.

For best shelf life and effectiveness:

• Store in a cool, dry place away from direct sunlight
• Keep containers tightly closed
• Avoid bathroom storage (humidity affects quality)
• Keep out of reach of children
• Check expiration dates regularly

Some products may require refrigeration — check individual product labels.

All details — countries we ship to, delivery times per market, shipping costs and free-shipping thresholds — are on our Shipping Info page.

Payment methods available in your country, currencies, VAT invoices and bank transfer details are on our Payment Info page.

30-day return window, 14-day EU withdrawal right, fresh-stock guarantee, return addresses in 18 countries and the full refund process — all on our Returns & Replacements page.

Yes, in selected markets: mainly Slovakia, Romania and Lithuania, as well as Czechia, Greece, Croatia and a few others. A small handling fee may apply. The final amount is shown at checkout. Full list on our shipping info page.